1. What department at CompDrug manages patient records?
The HIM (Health Information Management) department is responsible for patient records requests. Crystal Robinson is Manager of HIM.
2. How soon can I expect to receive requested medical records?
It is our goal to provide the client with their requested records within two (2) business days of the request; however we have a maximum of 30 days to produce the documents according to 45 CFR 164.524.
3. Where can I find a blank “Authorization to Obtain or Disclose” form?
You can download the form here , sign the form, with a witness, and return to our offices for processing. The patient will need to fill out and sign this form in order for CompDrug to release any PHI (protected Health Information) to a 3rd party. This form is NOT needed for a patient requesting a copy of their own records.
4. Can you provide an electronic copy of my records request?
Yes. Contact our HIM department to arrange a secure method of delivery.
5. What is your fax number?
Our fax number is 614-291-0118. Our lines are rarely busy, but if you receive a consistent busy tone, please contact us directly as there may be a communication problem that may need to be addressed.
6. Will you give my information to anyone who calls requesting information?
No, we only disclose information to those individuals that you authorize, by signing an Authorization to Obtain/Disclose Form.
7. How do I revoke an authorization?
It is suggested that you meet with your Counselor to revoke any authorization that you have on file; however if the Counselor is not available, contact our offices to request assistance. A revocation must be in writing.
8. I would like to Guest Dose at your facility, how do I go about it?
This will need to be arranged between CompDrug and your home clinic; have them call us for the proper paperwork needed to guest dose/ transfer to this agency. If you have further questions please contact our Nursing Department.
9. How long can I Courtesy/Guest Dose at your agency?
The maximum allowable time to guest dose at our agency is 14 consecutive days.
10. Can we use our own forms to guest dose?
11. What all is needed in order to guest dose at your agency?
The complete instructions are located on our Guest Dosing Form; however, if you have further questions, please do not hesitate to contact us directly.
12. How soon can I transfer to your clinic?
The decision regarding acceptance to our clinic will be made after the patient has met admission criteria and our physician has agreed to move ahead with the transfer. In the meantime, your patient will be medicated as a guest doser, under your physician’s order, until we verify pre-admission toxicology results, are able to schedule an intake and our physician reviews the results and has accepted or declined admission of the patient.
13. What if I need to guest dose longer than 14 days?
Extensions are only permitted upon approval of our Medical Director. Your patient should be prepared to return to their home clinic for an updated physician’s order requesting additional guest dosing privileges.
14. Where do I send completed forms?
Please fax documents to 614-291-0118. Please do not email your documents.